Return Policy
Returns & Refunds Policy
At Veluna Glow, customer satisfaction is important to us. Please read our Returns & Refunds Policy carefully before making a purchase.
No Returns or Exchanges
Due to the nature of the beauty, skincare, and wellness products and devices sold by Veluna Glow, we do not accept returns or exchanges. This policy is in place for hygiene, safety, and quality assurance reasons.
We are unable to offer refunds for:
- Change of mind
- Incorrect purchases
- Customer preference or dissatisfaction after use
- Products that have been opened, used, or damaged through normal use
Damaged or Defective Products
If your product arrives damaged, defective, or broken, please contact us within 7 days of receiving your order.
To submit a claim, please provide:
- Your order number
- A description of the issue
- Clear photos showing the damage or defect
Once your claim has been reviewed and approved, you will be eligible for a refund of 100% of the purchase price of the affected item. In this case please contact us within 48 hours of delivery and provide photos/video evidence.
Refund Processing
Approved refunds will be processed to the original payment method used for the purchase. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Contact Us
If you have any questions regarding this policy or need assistance with a damaged product, please contact our customer support team. Velunaglowaura@gmail.com