Frequently Asked Questions
Frequently Asked Questions
Have a question? We've got you covered. If you can't find what you're looking for, feel free to reach out at velunaglowaura@gmail.com.
Products
What kind of products does Veluna Glow Aura sell?
We curate a collection of lymphatic drainage tools, glow-boosting skincare, and natural beauty essentials — all carefully selected to help you maximise your natural beauty from the inside out.
Are your products suitable for all skin types?
Yes! Our products are chosen with all skin types in mind. Each product listing includes detailed descriptions to help you find the best fit for your skin.
Are your products natural or clean beauty?
We are committed to offering clean, effective products. We prioritise natural ingredients and tools that work with your body's natural processes.
Lymphatic Drainage
What is lymphatic drainage and why is it beneficial?
Lymphatic drainage is a gentle technique that helps stimulate the body's lymphatic system, reducing puffiness, improving circulation, and promoting a sculpted, glowing complexion. It's one of the most effective natural beauty rituals you can add to your routine.
How often should I use lymphatic drainage tools?
For best results, we recommend using lymphatic drainage tools daily or at least 3–4 times per week as part of your skincare routine.
Do you offer free shipping?
Yes! We offer free standard shipping on all Australian orders over $100AUD and free International shipping on all orders over $150AUD.
Will I receive a tracking number?
Absolutely! Once your order is dispatched, you'll receive a confirmation email with your tracking details.
What if my item arrives damaged?
We're so sorry if that happens! Please contact us within 48 hours of delivery at velunaglowaura@gmail.com and we'll make it right. In this case please provide photos/video evidence.
General
Who is behind Veluna Glow Aura?
Veluna Glow Aura was founded by a passionate girl with a deep love for natural beauty and health. Our mission is to help everyone unlock their natural glow through carefully curated beauty essentials. Read our full story here.
How can I contact you?
You can reach us anytime at velunaglowaura@gmail.com. We aim to respond within 24–48 hours.